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Local IT Support For Chester’s Businesses
At Obsidian Networks, we offer friendly, local cyber and IT support from our office in Bretton. We cover all forms of IT issues and security threats, with expert IT knowledge for multiple sectors, including charities, law firms and education.
Providing support in our local area allows us to be ready to assist you and your employees, whether the issue needs a remote solution or an expert on deck at your office.
This allows us to give you the extra support that a fully remote company never could.
How Does It Work?
Our IT support team focuses on our three core values:
- Reliable, friendly, and fast IT support
- Minimal downtime
- Systems that do what you need, when you need it
Our expert team will work as an extension of your business, ready to walk you through any issue you might have, no matter how big or small.
Whether it’s a full system failure or a projector that doesn’t want to work, Obsidian Networks is already nearby and on hand to offer judgment-free help.
What Does Our IT Support in Chester Include?
All of our IT support services were created to keep your equipment and technology running 24/7 so that you can focus on running your business instead of running your IT. Our IT support for Chester businesses goes beyond maintenance and incident response. We also continually monitor your business’s security, identifying and fixing vulnerabilities. Obsidian Networks also completes regular backups of your data to keep you protected from attacks and data breaches. Here’s a full breakdown of what IT support from us looks like:
IT Support in Chester
- Unlimited IT support – Both onsite and remote
- Around-the-clock support, keeping your business running 24/7
- Microsoft Windows, MacOS, Servers (Microsoft and Linux), Virtual Servers, NAS and SAN’s support
- Full onsite and remote network infrastructure support
- Proactive IT infrastructure maintenance
- Options for easy hardware purchasing and leasing
- Technical support for all 3rd party technology and software
Proactive IT Services
- All Office 365 software installations, migrations and support
- Cyber security services
- IT consultancy
- Mailbox and data migrations
- Hosted solutions
- Internet and communication installations, migrations and support
- Network cable and IT infrastructure installation, reorganisation, maintenance and support
IT Helpdesk
- We provide unique ticket numbers for every issue raised
- Detailed hardware audits and asset management
- Any staff onboarding and off-boarding
- All necessary IT documentation and policies
System Monitoring and Management
- 24/7 system monitoring and proactive resolutions
- Windows patch updates
- Windows security updates
- Error monitoring and automatic resolutions
- All 3rd party software installations, updates and patches
Backup and Recovery
- Automated hourly, daily, weekly, or monthly backups
- Fully encrypted off-site backups for maximum security
- Continuous monitoring and integrity testing
- Systematic backup testing and restoring
Need Something More Bespoke?
We understand that all businesses are unique, with IT systems and services different from competitors.
That’s why we offer tailor-made solutions for any requirements.
Book an IT strategy meeting today to allow us to gain an understanding of your business needs and provide a detailed solution.
What Do Our Local Clients Think?
How to Get to Us
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Phone
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Email
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Offices
Obsidian Networks Ltd, Unit 4, Bretton Hall Offices, Chester Road, Bretton, Chester, CH4 0DF
Why Choose Obsidian Networks For IT Support In Chester?
Here at Obsidian Networks, we work with businesses across a wide variety of industries to provide proactive, friendly, 24/7 IT support in Chester.
We also work with organisations across the UK, and have over 20 years of experience in the industry. We are constantly learning and developing our sector-specific knowledge and experience, so you’ll always be in good hands.
We hold both online and in-person meetings, meaning that we can get to know each other in whichever way you prefer.
As well as fully managed IT support, Obsidian Networks can also be your reliable partner for:
Managed Cyber Security Services – Keep your business safe from cyber attacks.
Managed Cloud Services – Maintenance and migration to secure cloud servers.
Business Communication Solutions – Fast connections, secure routers and firewalls.
EPOS Solutions – Bespoke EPOS solutions built into your IT and Cyber support.
If you’re looking for IT support in Chester and the surrounding areas, get in touch with a member of our expert team or book a free IT strategy meeting with our Calendly form below.
Book Your Free Video Consultation Today
To book a live appointment please click the link below, or complete our form to request a call back.
Let's ChatIT Support In Chester FAQs
What Is Managed IT Support?
Managed IT support means having a dedicated team looking after your systems day to day, rather than only calling for help when something breaks. With managed IT support in Chester, we proactively monitor, maintain and secure your technology to prevent problems before they disrupt your business.
This includes updates, security checks, backups and user support whenever you need it. Instead of unpredictable IT costs or downtime, you gain a reliable partner who keeps everything running smoothly behind the scenes, while you manage the rest of your business.
What Businesses Benefit From IT Support In Chester?
Almost every organisation relies on technology, and no matter how big or small the business is, no one is immune to IT troubles.
We work with organisations such as law firms, charities, education providers, construction companies and growing SMEs, but our support isn’t limited to one sector. Any business that depends on secure systems, reliable communication or shared data will see value.
Whether you have five employees or fifty, outsourced IT support for Chester organisations helps your team stay productive, protected and focused, while we troubleshoot your technical problems.
What Are The Common IT Issues For Businesses?
Though each business is different, there are key IT-related issues that can lead to slow service or even complete downtime. We take a proactive approach to mitigate the changes of these things happening, but can be on site quickly for hardware-based issues.
We frequently work on solutions for:
- Slow computers
- Login issues
- Unreliable networks (this is where our Business Communications Services come into play).
- Software errors
- Outdated systems requiring an upgrade
- Cloud migrations
To discuss your business needs, contact us today and arrange your free consultation.
What Are The Benefits Of Outsourced IT Support For Chester Businesses?
Outsourced IT support for Chester businesses is an increasingly popular choice for business owners. Key benefits include:
- No hiring costs – Rather than hiring a full-time IT manager, requiring a salary and benefits, outsourced support provides the help you need, when you need it, at a fixed monthly fee.
- No more guesswork – Experienced and qualified professionals can handle your IT services, rather than members of the wider team guessing at solutions.
- Reduced downtime – With proactive preventative measures and quick incident response time targets, businesses are subject to minimal downtime.
- Improved security – We can identify risks before they become causes of major incidents.
How Much Does Managed IT Support in Chester Cost?
The exact cost of managed IT support in Chester varies depending on each organisation’s requirements. It can depend on:
- The size of the business
- How many computers, laptops and other technical items are used
- Current server set-ups
- Other services required, such as Cyber Security or EPOS Solutions
Contact us today, and our friendly team will be happy to talk through your needs and provide a quote.