How Can IT Support in Chester Help?
At Obsidian Networks, we offer friendly, local IT support in the Chester area that covers all forms of IT issues and security threats. Providing support in our local area allows us to be ready to assist you and your employees whether the issue needs a remote solution or an expert on deck at your office. This allows us to give you the extra support that a fully remote company never could.
Our IT support team focuses on our three core values:
- Reliable, friendly, and fast IT support
- Minimal downtime
- Systems that do what you need, when you need it
Our expert team will work as an extension of your business, ready to walk you through any issue that you might have, no matter how big or small. This means that whether you’re experiencing a full system failure or a projector that doesn’t want to work, we’re on hand to help without any judgement.
We understand how small issues can have a huge impact on any business, so we’ll never make you feel uncomfortable or awkward with any problem you bring to our attention.
All of our IT support services were created to keep your equipment and technology running 24/7 so that you can focus on running your business instead of running your IT. As part of our IT support package, we’ll also monitor your security, identify and fix risks and vulnerabilities, and complete regular data backups to keep you protected from attacks and data breaches. You can rest assured that you have a full team of cyber experts at your disposal.
IT Support in Chester
- Unlimited IT support – Both onsite and remote
- Around-the-clock support, keeping your business running 24/7
- Microsoft Windows, MacOS, Servers (Microsoft and Linux), Virtual Servers, NAS and SAN’s support
- Full onsite and remote network infrastructure support
- Proactive IT infrastructure maintenance
- Options for easy hardware purchasing and leasing
- Technical support for all 3rd party technology and software
Proactive IT Services
- All Office 365 software installations, migrations and support
- Cyber security services
- IT consultancy
- Mailbox and data migrations
- Hosted solutions
- Internet and communication installations, migrations and support
- Network cable and IT infrastructure installation, reorganisation, maintenance and support
- We provide unique ticket numbers for every issue raised
- Detailed hardware audits and asset management
- Any staff on-boarding and off-boarding
- All necessary IT documentation and policies
System Monitoring and Management
- 24/7 system monitoring and proactive resolutions
- Windows patch updates
- Windows security updates
- Error monitoring and automatic resolutions
- All 3rd party software installations, updates and patches
Backup and Recovery
- Automated hourly, daily, weekly, or monthly backups
- Fully encrypted offsite backups for maximum security
- Continuous monitoring and integrity testing
- Systematic backup testing and restoring
Looking for a More Bespoke Solution for Your Business?
Because we understand that all businesses are unique and may have IT systems and services that are different from their competitors, we offer tailor-made solutions for any requirements.
Book an IT strategy meeting today to allow us to gain an understanding of these and provide a detailed solution.
IT Support in Chester With Obsidian Networks
Here at Obsidian Networks, our goal is to work with businesses across a wide variety of industries to provide proactive, friendly, 24/7 IT support in Chester. For more information on our services, visit our managed cyber security and business communications pages. If you prefer face to face meetings, feel free to pop into our office. We hold both online and in-person meetings, meaning that we can get to know each other in whichever way you prefer.
If your business is based around the Chester area and needs a new IT support partner to grow your IT systems alongside your own services, get in touch with a member of our expert team, fill out the form below, or book a free IT strategy meeting with our Calendly form below.
What Do Our Local Clients Think?
Since we first started using Obsidian Networks 5 years ago we have found them to be an excellent support company. They have helped us through several business changes and have been pro-active in suggesting improvements to our systems that have helped us grow. There is always somebody available to take our queries, and all issues are dealt with promptly. We rely on their expertise in giving us a first class service, and I would happily recommend them.
Dan - Topping Partnership
Having been a customer for nearly 10 years, nothing is too much work for Obsidian Networks or their staff. They have moved our business forward throughout the years installing and maintaining servers, email servers, office moves, web growth and in-store growth with their technical ability. Obsidian Networks’ training on new products is outstanding but most importantly for us is that Obsidian Networks prices are very, very competitive. They have moved our business forward throughout the years installing and maintaining servers, email servers, office moves, web growth and in-store growth with their technical ability.
Matt - Tessuti
During the last ten years we have always chosen Obsidian Networks as our hosting service provider. Always reliable, personable and efficient, Obsidian Networks are great people to do business with.