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Fully Managed IT Support for Charities
Charities rely on a varied team of volunteers, trustees and full-time staff to carry out the amazing work that they do. Our comprehensive IT solutions allow for seamless collaboration between staff and volunteers and help streamline your organisation’s processes. With 24/7 IT support, our team is on hand to solve any issues as quickly as possible, ensuring minimal disruption to your operations.
We understand:
- The need for scalability
- Funding constraints that charities face
- Handling sensitive and confidential data
- Compliance and legislation in the not-for-profit sector
How Our Fully Managed IT Services Can Help Your Charity
Benefits Of Outsourced IT Support For Charities
Outsourced IT support is a cost-effective solution for charities. It provides not-for-profit organisations with flexible technical expertise, while eliminating the need for expensive in-house IT support.
- Cost reduction: Outsourced IT support reduces hiring costs and other full-employment overheads. It also provides a predictable monthly cost, which is ideal for managing limited budgets. From daily tasks to specialist fixes, it’s all managed by one service with Obsidian Networks.
- Access to expertise: Hiring IT experts on a full-time contract can be costly. With outsourced support, experienced professionals are on hand as and when issues arise.
- Charities can focus on what matters: Less time is taken away from core projects to focus on general IT tasks.
- Peace of mind: Many charities handle personal data, donations and even government grants. A secure system to manage these details and payments is essential, and best handled by a specialist team.
How Obsidian Networks Supports Charities
Whether you’re a small local charity or a national not-for-profit organisation, you can rely on our fully managed IT support. We understand what charities are looking for from their IT support services.
Obsidian Networks provides:
- Unlimited and proactive 24/7 IT support
- A quality service that fits with a charity budget
- IT systems that work for your organisation
At Obsidian Networks, our IT support for charities includes everything your charitable organisation needs to keep on doing what it’s doing, without worrying about IT problems or upgrading your systems. Our team will take care of all of that on your behalf, so you can focus on what really matters.
Proactive 24/7 IT Support
Working with Obsidian Networks means you will receive unlimited 24/7 IT support to keep your charity running smoothly and minimise downtime. This is particularly important for charities offering emergency and out-of-hours provisions. Our team can also help with internet and telephony installation, migration and support to help your organisation collaborate more effectively.
IT Helpdesk
If you’re having an IT issue and it’s affecting your work, it needs to be fixed as quickly as possible. We operate a phone-centric approach, so you can always call us if you have a problem. Our team will aim to resolve the IT issue while speaking with you to reduce disruption to your organisation and get things up and running again.
System Management and Monitoring
Our proactive, fully managed IT support for charities includes system management and monitoring to help you react to potential IT issues before they occur. This helps save you money in the long run and reduces downtime for your charitable organisation. Ultimately, it keeps your charity running smoothly and gives you more time to focus on the work that needs to be done.
What Are Common IT Challenges For Charities?
Charities and not-for-profit organisations face unique IT challenges, which can affect productivity, security and efficiency if they are not addressed. Obsidian Networks supports charities to mitigate challenges like:
- Limited Budget and Resources – Many charities receive the bulk of their budget through donations, meaning income is not always reliable. This can make it difficult to invest in improved IT infrastructure or employ an IT department.
- Lack of Expertise – Whether full-time or on a voluntary basis, charities are staffed by a team of dedicated individuals with a wealth of experience and knowledge. However, when this doesn’t include IT or cyber security, these elements of the business can be at risk of mismanagement.
- Cyber Security Threats – Charities, by their nature, handle a lot of sensitive information and personal data. This can include information from donors, staff or recipients of aid. This makes them a common target for cyber security attacks.
- Remote and Voluntary Teams – Large, remote and voluntary teams of staff require a comprehensive system for storing data and logging work. Without IT support, this is difficult to achieve.
Data Protection and Compliance – As with other organisations, charities must also adhere to data protection laws. IT systems form a vital part of this compliance.
Why Choose Obsidian Networks?
At Obsidian Networks, we’ve been providing reliable IT and cyber security services since 2004. We work with a wide range of sectors and have provided IT support for charities, universities and small businesses. You can rely on our years of experience and qualified team for all your IT and cyber security needs.
We diligently keep our teams and processes up-to-date with the relevant legislation and security requirements. We are fully Cyber Essentials certified, and hold IASME Cyber Assurance, OSCP and OSCP+ certifications.
If you are interested in our services, feel free to get in touch with our friendly team or fill out the contact form below.
Let's Get Started!
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.
IT Support For Charities FAQs
Can Obsidian Networks Provide Cyber Security Support Too?
Yes, we can provide fully managed cyber security services, alongside our IT support. This includes full cyber security monitoring for proactive response and prevention, and comprehensive penetration testing for internal and external risks. This can help protect charities against:
- Phishing scams
- Email hacking
- Malware
- Ransomware
Compromised cyber security is a huge risk for charities, especially when there is no infrastructure in place to mitigate and fix breaches and issues. Contact us today for more information about Obsidian Networks’ cyber security management for charities.
Can Small Charities Benefit From Managed IT Support?
Yes, IT support for charities has multiple benefits, no matter the size of the organisation. It provides reliable support at a predictable monthly cost, which can be scaled up or down depending on the needs of the charity.
Smaller charities and not-for-profit organisations can particularly benefit from outsourced IT support, where people-power is limited and required for essential operations and delivery.
What Is Cloud Migration, And Why Might Charities Need It?
Cloud migration is the process of moving an organisation’s data and IT systems from on-site servers to more secure cloud platforms.
Businesses around the world are opting for cloud migration to phase out outdated infrastructure and replace it with streamlined, secure and modern solutions.
Charities can benefit from this in several ways:
- Financial Savings – Physical servers are expensive to maintain. They require constant power and maintenance of the hardware, which can be costly. With cloud systems, this is negated.
- Streamlined Collaboration – Migrating from on-premises servers to a cloud-based option means documents and systems can be accessed by remote and mobile workers.
- Enhanced Security – Unlike physical servers, cloud systems can be secured with multi-factor authentication and encrypted storage.
- Easy Recovery – Cloud systems can be backed up and recovered quickly and effectively, reducing overall downtime.
View our Cloud Services.
Is IT Support For Charities Provided Remotely?
Our IT support for charities is provided remotely. We’re only a phone call away for our charity clients, and operate 24/7 for all of your IT and cyber security needs. We integrate seamlessly to become part of your organisation, helping increase overall productivity and efficiency.
Contact us today for more information or to discuss your IT needs.