Why Insurance Companies Need Dedicated IT Support
Insurance companies rely on technology to offer their policyholders the best possible experience. From starting a new policy to submitting a claim or processing customer data, technology is ingrained in every part of the insurance sector. Technology allows your insurance company to deliver efficient, customer-focused solutions, helping you to stay ahead of your competitors and drive business growth. This reliance on technology means that you need a professional IT company that you can trust with all your IT needs.
At Obsidian Networks, we deliver fully compliant IT solutions that maximise the efficiency of your day-to-day operations whilst ensuring your compliance with GDPR, FCA and other regulatory requirements.
As an insurance company, you handle high volumes of sensitive customer data, industry-specific software and complex claims systems every single day. A security breach or an extended period of downtime can harm your business reputation and lead to financial loss or regulatory penalties. This is why it’s so essential to invest in high-quality IT support tailored to your sector.
Dedicated IT support ensures:
- Regulatory compliance with strict UK requirements, including GDPR, FCA and PRA.
- System reliability to help you maintain high system uptime for customer portals and claims processes.
- Disaster recovery to minimise business disruption with robust data backup and recovery strategies.
- Technology integration with support to seamlessly integrate legacy systems with modern solutions, such as cloud services and machine learning.
- Scalable business growth, as IT infrastructure can easily be expanded as your company grows.
Investing in our cyber security services, in addition to IT support, is the best way to protect sensitive customer data from cyberattacks, phishing and ransomware with advanced cyber security monitoring and penetration testing to highlight vulnerabilities.
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How Our Fully Managed IT Services Can Help Your Insurance Company
Whether you’re a growing insurance broker or a well-established insurance company, your business depends on technology to deliver accurate, efficient, and secure services to policyholders. At Obsidian Networks, we understand the unique IT challenges facing insurance companies – complex compliance requirements, sensitive customer data and the need for uninterrupted access to critical systems.
Every insurance company needs three essential things from its IT partner:
- Reliable and responsive IT support with fast helpdesk response times to ensure no delays to claims processes or customer enquiries.
- Minimal downtime with proactive maintenance and monitoring to ensure customer platforms, claims systems and underwriting systems are available when required.
- Technology that works for you and IT systems that are fully optimised for policy management, regulatory compliance and secure document handling.
At Obsidian Networks, our goal is simple – to provide IT solutions that keep your insurance operations running seamlessly, so you can focus on attracting new customers and retaining existing ones.
Our IT Support Services for Insurance Companies
At Obsidian Networks, our fully managed IT support service includes everything your insurance company needs to keep the technology running smoothly and your policyholders happy. From improving system reliability to ensuring compliance with FCA and GDPR, our services keep your operations secure, efficient, and future-ready.
Proactive 24/7 IT Support
We understand that your insurance business can’t afford downtime. That’s why we offer unlimited, round-the-clock IT support to keep your business operations running smoothly. Our team can help with proactive maintenance of all your IT infrastructure and technical support for all technology with 3rd party providers.
Learn more about our 24/7 approach to IT support.
IT Helpdesk Service
If you experience an IT issue, it needs to be fixed as quickly as possible. Our helpdesk team is committed to resolving problems on the first call whenever possible, minimising disruption for your staff and policyholders. For more complex issues, we will always provide you with clear timescales and updates.
Learn more about our IT helpdesk service.
Proactive Network Monitoring and Maintenance
We monitor your systems 24/7 to identify and fix issues before they impact your business. This proactive approach reduces outages, improves performance and ensures maximum uptime for critical platforms, such as policy administration and claims systems.
Learn more about IT monitoring.
Cybersecurity Services
Insurance companies handle highly sensitive client data, making them prime targets for cyberattacks. We can provide:
- Advanced cyber security monitoring.
- Comprehensive penetration testing.
- Data encryption and secure data backup.
- Compliance support for GDPR and NIS regulations.
Learn more about our cyber security services.
Backup and Recovery
As an insurance company, you likely hold a lot of sensitive information about your customers. At Obsidian Networks, we offer automated hourly, daily, weekly, or monthly backups, and encrypted off-site backups to ensure you’re covered in the event of an attack.
Learn more about our backup and recovery services.
Cloud Services for Insurance Companies
Insurers need to be able to access their case files and policy documentation quickly. Cloud services have quickly become an integral part of the insurance industry. Data is stored securely in the cloud and can be easily accessed by insurers when required. Insurance cloud services are easily scalable and can grow with your company as you expand, making cloud services an ideal solution for all sizes of insurance companies.
At Obsidian Networks, we offer a tailored approach to cloud hosting for the insurance sector. With a wide range of public and private cloud servers available, we have cloud solutions suitable for every size of insurance company.
Our insurance cloud services include:
- Hosted services
- Web hosting services
- Email services
Why Choose Obsidian Networks?
At Obsidian Networks, we’ve been providing reliable IT and cyber security services since 2004. We have worked with a wide range of sectors, including accountants, financial services, legal firms and charitable organisations. You can rely on our experienced and qualified team for all your IT and cyber security needs.
If you are interested in our services, feel free to get in touch with our friendly team or fill out the contact form below.
Let's Get Started!
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.
IT Support for Insurance Companies FAQs
How Does IT Support Help Insurance Companies Stay FCA and GDPR Compliant?
Our IT support ensures that your company remains Financial Conduct Authority (FCA) and General Data Protection Regulation (GDPR) compliant through encrypted data storage, controlled user access and regular security updates.
How Do You Protect Sensitive Policyholder Data?
We safeguard policyholder data with advanced cyber security measures, including end-to-end encryption, multi-factor authentication and continuous cyber security monitoring. We also offer data backup and recovery services to protect your business and ensure your data remains secure and recoverable at all times.
How Do You Ensure Minimal Downtime for Insurance Firms?
We achieve minimal downtime through proactive system monitoring, preventive maintenance and 24/7 technical support. Our team is always on hand to resolve any issues that arise or detect and resolve potential problems before they impact your business through our proactive monitoring service. We provide rapid resolution times and always aim to resolve problems over the phone to ensure minimal disruption to your customers, while keeping critical insurance systems, such as claims processing and policy management, operational.