24/7 IT Helpdesk
At Obsidian Networks, our team of experienced and qualified IT engineers can resolve any IT issues you experience, so you can concentrate on the more important aspects of your business. We provide round-the-clock support to ensure all technical problems are resolved promptly to reduce downtime.
About Our IT Helpdesk Service
We operate a phone-centric approach to IT support and our team always aims to resolve your issue on the call. If it’s a more complex issue, we’ll provide you with a timescale and regular updates until it’s fully resolved.
You can rely on the team at Obsidian Networks as a single point of contact for all your IT needs. Our highly experienced and trained staff are on hand 24/7 to resolve issues and offer unlimited remote and on-site support. Having a centralised location for all IT support is the most effective way to increase customer satisfaction, streamline communication and reduce downtime.
Our help desk service includes:
- Dedicated ticket numbers for each issue
- Hardware audits and asset management
- Software installation, configuration and troubleshooting.
- 24/7 IT support and network monitoring
- Remote helpdesk support and technical assistance
- Escalation of persistent IT issues
- Staff on-boarding and off-boarding
- IT documentation and policies for your business
Why Choose Us?
At Obsidian Networks, we’ve been providing reliable IT Support services since 2004. We work with a wide range of sectors, including schools, insurance companies and charitable organisations.
Working with Obsidian Networks means you’re guaranteed:
- Reliable, friendly, and fast IT Support
- Minimal downtime
- Systems that do what you need, when you need
Get in touch with a member of our helpful team today to learn more about our fully managed IT support. Alternatively, fill out the form below and we will be in touch as soon as possible.
Let's Get Started!
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.