All of our clients believe in the same 3 things when considering the options about their IT and technology services.
- Unreliable and slow IT Support (expertise)
- Downtime (reliability)
- Systems that can do what they need, when they need (speed)
Here at Obsidian Networks our core values are based around these three areas.
Our approachable, friendly and expert support team are here to help, and hold your hand through every issue that you have, whether that be a full system failure, or a keyboard or mouse that will not work.
Our team will never make you feel awkward or uncomfortable explaining the most basic of IT issues, and you will love our approach and understanding of how this will be affecting both yourself, your business and your employees.
Your all inclusive, fully managed IT Support includes
Proactive IT Support
Our all-inclusive, fully managed, proactive IT Support ensures that your business is in safe hands with our team. This will allow you to focus on your business and ensure that your technology works for you at all times.
- Unlimited onsite IT support
- Unlimited remote IT support
- 24/7 IT support
- Microsoft Windows, MacOS, Servers (Microsoft and Linux), Virtual Servers, NAS and SAN’s
- Network Infrastructure full onsite and remote support
- Proactive maintenance of all IT infrastructure
- Hardware purchasing and leasing options
- Technical support for all technology with 3rd party providers
Managed Services
We are here to ensure your business IT support and technology is part of our all-inclusive and fully managed proposal.
- Office 365 installation, migration and support
- IT Cybersecurity services
- IT Consultancy
- Mailbox and Data Migrations
- Hosted Solutions
- Internet and Telephony installation, migration and support
- Network cable and IT infrastructure installation, maintenance and support
IT Helpdesk
Whether you need 1st, 2nd or 3rd line support, our IT helpdesk has engineers that can meet any needs and requirement that you or your business has. Our IT helpdesk and team are here to ensure you have
- Dedicated ticket numbers per issue logged
- Hardware audit and asset management
- New staff on-boarding and old staff off-boarding
- IT documentation and policies for your business
System Management and Monitoring
The lifeblood of our IT support services, our proactive IT Support is just what you need to ensure your business is not reacting to IT issues after they have happened.
- 24/7 system monitoring and diagnosis
- Windows Patch Updating
- Windows Security Updating
- System error monitoring and auto resolution
- 3rd party software install, updating and patching
Backup and Recovery
If a system fails, if you are hit with a ransomware attack, sometimes the only option available to you is to restore from a backup. At Obsidian Networks, we ensure not only that you have them, but that they are working, and that you can restore data when you need to.
- Automated backups monthly/weekly/daily/hourly
- Encrypted off site backups
- Monitoring and integrity testing
- Regular testing and restoring
Looking for a more bespoke solution for your business?
We understand that businesses may have IT systems and services that are unusual or different requiring a tailor-made solution.
Our IT strategy meeting will allow us to gain an understanding of these.
Let's Get Started!
Strategy Meeting
At this strategy meeting, we will gain an understanding of your IT systems and show you how these could lead you to a Ransomware breach which may result in significant downtime and data loss.
IT System Proposal
We will send you an IT Support and Cybersecurity proposal detailing how we can protect you and your business.
Let’s get started!
Once you are happy to sign up with us, one of our dedicated account managers will walk you through our digital on-boarding process.